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Store Policies

The following policies only apply to playground-music.biz . Online prices do not include our Free Lessons for Life program which is limited to in-store purchases only. We adhere to Manufacturer's Minimum Advertised Price (MAP) policies where applicable.
Note: We are not allowed to ship certain products outside the U.S. including Fender® and Squier® by Fender products.

For our eBay and retail stores policies, please contact us at 888.720.6874.

30 Day Lowest Price Guarantee

Our goal is your total 100% satisfaction.

You're guaranteed the lowest price from Playground Music Center. Period. If at any time within 30 days of your purchase from us, you find the identical item in stock and advertised by an authorized dealer at a price lower than what you paid, Playground Music Center will fully protect you. Just bring in the ad, even if it's our own, along with your original Playground Music Center receipt, and we'll gladly refund you 100% of the difference. We will also do the same for you at the time of purchase. For Internet requests, please contact us HERE or call 1-888-720-MUSIC (6874).

For purposes of this offer, an "authorized U.S. dealer" includes only bona fide online or bricks and mortar retailers whose business is the sale of first quality musical instruments, equipment and accessories which are authorized by substantial manufacturers whose items they sell, including the item at issue. Item must be advertised in a local or national paper, internet, magazine or catalogue by an authorized U.S. dealer. Discontinued merchandise, gray market merchandise, merchandise on which any identification codes or numbers have been removed or defaced, demo and exclusive models, floor samples, factory seconds, open box items, limited quantity items, closeouts, bundles, misprints, auctions and auction sites, rebates or deferred savings, outlet center items, free or promotional items, vintage and used merchandise, financing and taxes are all exempt. We reserve the right to limit quantities of price matched items. Photocopies of ads or receipts will not be accepted as verification.

30 Day Satisfaction Guarantee 
Restrictions Apply

If for any reason you're not completely satisfied with your purchase, simply return it in its original condition within 30 days (14 days on certain items, see below*), and we'll give you a full refund. It's that simple. Just bring it back to either  Playground Music Center location, along with your receipt, manual and all original packaging for exchange or refund.**

For online returns please call 1-888-720-MUSIC (6874) to obtain a return authorization.

Restrictions: Due to certain legal and health restrictions, computer software (copyright legislation mandates no returns on opened software), books, videos, CDs, harmonicas, internal earphones, earplugs, and microphones are exempt from this policy.  Cleaning products, vintage items, demo gear, opened strings, tubes and leased purchases are also exempt, as are any items special ordered from a manufacturer for a specific customer. Any other product exceptions will be noted on customer receipts at time of purchase. "All original packaging" includes cables, power adapters, manuals, blank warranty cards, etc..., as well as the actual packaging.

*There is a 14-day return period on the following items:
Recording devices – multitrack and mixdown, studio monitors, pro workstation keyboards, rackmount signal processors, and lighting effects.

**There is a 15% restocking fee on open-box returns.

Manufacturer's Suggested Retail Price/List Price ("MSRP") is the suggested retail selling price of a product provided to us by manufacturers. We may commonly sell products at prices lower than MSRP and, for any given product, no sales may have occurred at MSRP. MSRP is a benchmark to compare our discounts from MSRP to pricing offered by other retailers. Whether other retailers sell at MSRP will vary by product, geographic location, type of store, and over time. Although we periodically update the MSRPs posted in our stores, direct mail offerings and on our website as we receive them, in some cases manufacturers may change a suggested retail price without notice to us. Please contact the manufacturer of a specific product for the most up-to-date MSRP information. MSRPs quoted for house or private label brands are developed internally in consideration of comparable name brand products. We may commonly sell such products at prices lower than MSRP and, for any given product, no sales may have occurred at MSRP. Although our limited time events are intended to be limited time events, our low prices offered during these events may continue in effect after the event.

REPAIR DISCLAIMER

At Playground Music Center, we are committed to making the repair process as easy as possible for our customers. Playground Music Center does not own or operate an electronic instrument repair service center; however, we can refer you to a local independent repair service center. Sometimes, we will facilitate the transportation of equipment to one of these local independent repair service centers (or other manufacturer authorized repair or service center). In any case, Playground Music Center accepts no responsibility for loss or damage to any customer owned merchandise no matter whether it was sent for repair or referred out by us, and furthermore, we do not, in any manner, guarantee any aspect of the work performed by an independent repair service center or other third party provider of repairs or service. Additionally, the customer is also fully responsible for all charges incurred, including but not limited to, freight to and from the repair service center, parts, labor, local tax, handling fee and surcharge/estimate fee (if any). Merchandise not picked up (and paid for) within 90 days after notification (using the contact information provided to us) of completed repairs will be sold by Playground Music Center for the cost of repairs.

SPECIAL LIMITED EDITION AND VINTAGE MUSICAL INSTRUMENT DEPOSITS AND/OR PREORDERS

Playground Music Center regularly offers both vintage and special limited edition musical instruments to the public. Because the supply is extremely limited on these instruments and demand is often far beyond the supply, all deposits, credit on account and preorders of vintage and/or special edition musical instruments are still strictly subject to availability. The prepayment of a deposit does not guarantee that you have purchased or will receive the instrument; it merely establishes that you are on the priority list for that instrument, subject to availability. If you have placed a deposit, credit on account and/or preorder of one of these vintage and/or special limited edition musical instruments and we are not able to deliver the instrument to you due to its limited availability, we will offer you a full refund of your deposit.

Please contact the store manger for details regarding our return/refund policy, or if you feel that you have a a legitimate reason to dispute this policy. We adhere to all Federal, State, vendor and merchant agreements as allowed or required by law.

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